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Customer Support

Today’s test equipment market requires an exacting, professional, and effective global customer support program. In addition to manufacturing world-renowned test and measurement products, Astronics Test Systems maintains a highly successful presence in a wide range of domestic and international support operations.

Our support program spans the globe through an integrated network of support centers that retain ready access to locally stocked parts and ensure that we deliver high-quality, professional support

Repair and Calibration Services
We are able to offer options to purchase extended warranty on all our products. These options are available for 3 or 5 years. The contract can also be placed for longer periods if required. These options include unlimited repairs for the period of cover. These options can be purchased at point of original sale providing financial benefits or at any time during the life of the product in advance of any work being carried out.

Contracts are available for calibration, before & after calibration, repair, and repair & calibration

Software Applications Support
Astronics Test Systems makes a commitment to our customers that our test products will evolve to meet the requirements of the market. When you subscribe to our software support services you will automatically receive new software releases, software bulletins, and user manual updates.

This means that your test equipment will never be out of date and will maintain its competitive edge. Software support contracts are available for 1, 2 or 3 year periods.

Field Service Support
Astronics Test Systems maintains and trains worldwide Field Service Engineers (FSE) for the field repair of customers’ deployed systems. Each assigned FSE will have been trained on both the customer’s hardware and software architectures. The in-depth knowledge of the system design coupled with both general and specific tools offers the customer the most concise, timely repair option. Our FSE’s have provided in-country support to both commercial and military test customers. If an Engineering Change Proposal (ECP) for an existing system is required, the responsible FSE will be fully trained on the specifics of that ECP prior to on-site service.

Training
Astronics Test Systems offers training on its products and systems. The systems training can be conducted in conjunction with the installation. The training covers the operation and maintenance of equipment as well as specific operational requirements. Classes can be held either at our facility or at your facility. Charges for training are dependent upon location, number of system components and number of attendees.

We offer a number of standard training programs, or we can provide custom programs to suit your particular requirement.

Performance Based Logistics
Performance Based Logistics (PBL) is a support strategy that places primary emphasis on optimizing system support to meet the needs of the customer. Its primary focus is the documentation of customer performance requirements as measurable metrics, the designation of single point accountability for performance with a Product Support Integrator, and the development of support metrics and accompanying incentives to ensure that the performance objectives are met. In short, PBL is buying performance. A PBL delineates outcome performance goals for system uptime, ensures that responsibilities are assigned, provides incentives for attaining these goals, and facilitates the overall life-cycle management of system reliability, supportability, and total ownership costs. It is an integrated acquisition and logistics process for buying system uptime capability.

We can now offer a solution that includes extensive PBL experience coupled with the most comprehensive system support knowledge available, resulting in a cost-effective support solution.

Worldwide Support
Our customers are not all based in one country or even in one continent. Our customers are often global companies with requirements to move equipment from one site to another as work commitments change. Our customer support reaches around the globe through a worldwide, integrated network of support facilities. The support facilities have ready access to locally stocked parts. Together they ensure that high quality support is delivered locally.

We can offer contracts to you that ensure that no matter where your equipment is our local service facility will be only too happy to undertake the required work. Taking out a global support contract for all equipment owned by your company no matter the location ensures delays are kept to the minimum.

Please contact us for your service location.